Ticket Router uses NLP to classify incoming support tickets by topic, urgency, and sentiment. It assigns tickets to the most appropriate team or individual based on skill matching and current workload. Integrates with Zendesk, Freshdesk, and Jira Service Desk for seamless workflow automation.
Triggers
route this ticketclassify support ticketsauto-assign ticketsTools
Parameters
ticket_source-Ticketing platform: zendesk | freshdesk | jirarouting_rules-JSON defining team assignments and escalation pathsIndustry
Role
Capability
Use Case
Tech Stack