Sentiment Engine processes text from multiple sources including support tickets, social media posts, and product reviews to extract fine-grained sentiment, emotional tone, and customer intent. It tracks sentiment trends over time and alerts on significant shifts. Supports 15 languages with culture-aware analysis.
Triggers
analyze sentiment ofdetect customer emotiontrack sentiment trendsTools
Parameters
text_source-Input source: text | csv_file | api_endpointgranularity-Analysis level: document | sentence | aspectIndustry
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Tech Stack